COVID-19 UPDATE and PROCEDURES

Due to the current restrictions in place due to Covid-19 we ask that people be patient with us during these times.

Back to School is a busy time for us  and also a stressful time for parents but we are doing our best to make it as easy as possible for everyone placing orders with us.

ORDERING

When your order is complete we will ring and arrange a time and day that suits you for collection.  We will also contact you to inform you if a book is out of stock or if we are awaiting a delivery to complete your order.

We ask for everyone to  work with us in arranging a time for collection in order to help us limit the volume of people in the store at any one time and to reduce queues. We have restricted  the number of people allowed in the shop to keep both our Staff and Customers as safe as possible

We would be grateful if orders can be arranged to be collected at your earliest convenience when they are complete, as due to social distancing we have to keep as much room free to allow both customers and staff in the premises feel comfortable.

We are currently working with a reduced number of staff compared to previous years due to restrictions which means it is taking slightly longer to process orders but we are working hard to ensure everyone gets there orders as quick as possible.

IN STORE

We have hand sanitizer at the front door for everyone as they enter and exit the shop.

We have a one way system in place to try and allow people to shop comfortably and ask that it is followed as much as possible.

Back to School is an exciting time for children and doing their own shopping is a big part of the excitement, we just ask that all children are supervised by an adult at all times while in the store

If you are paying online and collecting instore we can arrange your order to be brought outside to you during busy times to prevent queuing or if you are at all uncomfortable please don’t hesitate to contact us and we can arrange an alternative solution.

DELIVERY

Delivery is also available.

We will contact you if we are waiting on a delivery to complete your order, to ensure you have an idea as to when you will be receiving your order.

We use Local Delivery Drivers as much as possible

(Supporting Local as much as we can)

OUT OF STOCK BOOKS

Some of our suppliers are currently out of stock and reprinting some books due to been closed during lockdown but we are working closely with them and will advise to the best of our ability when we will have them back in stock.

If you need any help while placing your order, don’t hesitate to  Contact us on Books@farrellandnephew.ie  at any time.

 

Thank you for your Support and for Shopping locally

Go raibh maith agat as do thacaíocht agus as siopadóireacht go háitiúil

 

(Please note during busy times, we can not always answer the phone but all emails will be answered ASAP)